At Bellafina Chocolates, we create handmade, perishable chocolates, and due to the nature of our products, we are unable to accept returns. However, if there are any issues with your order, please contact our customer service team, and we’ll be happy to assist.
We ship orders to the address provided during checkout. Please ensure your address is complete and accurate. We cannot guarantee the condition of packages that are rerouted or delayed due to incorrect address information. If an order is returned due to an incorrect address, additional fees may apply for reshipment.
If your order arrives damaged or incomplete, please contact us within 48 hours with photos of the damage and packaging, so we can resolve the issue promptly.
We ship chocolates across the continental United States. Our normal shipping method is Priority Mail, 2-3 day delivery. Most orders are shipped within 24 hours of receipt. Orders placed after 11:59pm EST on Thursdays will ship the following Monday.
If you prefer it shipped at a later date, please let us know.
In warmer temperatures (70°F or higher in either location), we recommend warm weather shipping. We will pack your purchase in reusable ice packs and insulated shipping containers. In addition, we generally only ship on Mondays or Tuesdays to ensure your order isn’t sitting in a warehouse over the weekend.
Local Pickup is available. Select the local delivery option at checkout and pick up at 123 Cherokee St., Kingsport, TN any weekday. Someone will contact you when your order is ready for pick-up.
If you need overnight shipping, please contact us.
If you would like a handwritten note included with your order, please include what you would like to say in the notes section.
Warm Weather Shipping- $16 per address
Cool Weather Shipping- $11 per address
We use USPS for all shipments and cannot guarantee delivery times. High volumes or weather conditions may cause delays, and we are not responsible for issues caused by carriers or incorrect address information. For time-sensitive orders, please order early to allow extra time for delivery.
Thank you for supporting Bellafina Chocolates!
We could not do the work we do without our volunteers! Contact us if you are interested in learning more about volunteer opportunities.
