Frequently Asked QuestionsIf we don't answer your question below, contact us. We're happy to help!
Why do Bellafina Chocolates taste so much better than others?
Thank you for noticing, we think so too!
At Bellafina Chocolates, we use only the freshest cream and butter, chunks of real fruit, nuts, and fine chocolate. Although the industry standard is to add extra sugars and preservatives to extend shelf life, we make our chocolates fresh to order and keep our ingredients simple. If you are passionate about chocolate like we are, you go for the good stuff!
Can you explain the artwork process?
We are able to customize any packaging or truffles. There is a one-time set-up charge, which covers all future orders as well.
$50 packaging only
$130 packaging + one color logo truffles $180 packaging + two color logo truffles $230 packaging + three color logo truffles.
We will provide more details regarding format once you place your order.
How do you handle shipping chocolate?
In order to ensure that your truffles arrive in perfect condition, we carefully package your purchase and ship by Priority Mail (2-3 day transit).
When temperatures are above 70F in your location or ours, we recommend warm weather shipping. We will pack your purchase with reusable ice packs and special insulated shipping containers. In addition, we generally ship on Mondays or Tuesdays to ensure that your purchase isn’t sitting in a warehouse over the weekend. At this point, we do not ship outside the United States.
If you are local, you may also pick up your order in our shop at 123 Cherokee Street, Kingsport TN any weekday. Just select the local delivery option at checkout.
Do your chocolates contain nuts and dairy products?
All of our truffles contain milk products and soy lecithin (an emulsifier). Some varieties contain tree nuts or peanuts and all varieties are made in a facility that also uses peanuts and tree nuts. All of our amazing chocolates are gluten free. Please let us know if you have any allergies or sensitivities.
What is the best way to store Bellafina Chocolates?
Usually a box of Bellafina Chocolates is too irresistible to last more than a few days. That said, each box of Bellafina Chocolates has a freshness date on the back label (generally about 3 weeks from the date they are made and shipped). Store in an airtight container in a cool, dry place and serve at room temperature for the best flavor. If you must, truffles can be successfully frozen if they are packed tightly in an airtight container and allowed to thaw slowly to room temperature before opening.
Is there a satisfaction guarantee?
You bet! We think you will be delighted with your purchase of Bellafina Chocolates. If you are not, please let us know and we will make things right!